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Real-time feedback

Real-time results

 
 

It all started when…

BoxScore was born out of the mutual frustration felt by the co-founders: Patrick Burke and his dad, Bill.  Patrick was leading strategic marketing for a division of a Fortune 150 company.  Bill had spent a career in HR consulting for major corporations and was leading a non-profit organization. During a conversation, they commiserated on the ineffectiveness of both employee performance feedback (too little, too late) and customer feedback (tedious with low response rate).  There had to be a better way!  The BoxScore concept came to life that very day. 

 
 

Our Vision

Feedback delayed is feedback denied.

 
 

BoxScore exists to help organizations and individuals be the best they can be - today. We believe real-time feedback enables real-time results.

Feedback loops are built into every technology and manufacturing process. Why shouldn’t they be part of the human side of business? BoxScore is the feedback loop built for people.

We believe the old cliche, “a rising tide lifts all boats” to be true. If an organization can shorten and repeat its human feedback loop, an unstoppable tide will be released.

Employees will be armed with crucial information to increase their performance. This transparency and increased performance will drive up overall engagement. Customers will receive a higher level of service which will drive overall retention and profitability. Profitability will drive a reinvestment in the culture and performance of the organization.

Feedback is the advantage available to every organization, regardless of industry, segment, or purpose. You are the hero of the story, We exist to guide you in activating this advantage.

 
 
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Increase customer retention by at least 10%

Research shows most businesses will experience between 10-15% annual customer attrition. We have two questions for you to consider. First, how much does your average customer generate in gross profit for your organization? Second, if you have to replace 10% of your customer base each year, what does that mean for your bottom line?

What if there was an easy and cost effective way to retain your customers? BoxScore’s real-time feedback offering is just that! BoxScore’s true differentiator is our ability to generate a huge ROI for our customers where other companies are just sending surveys and gathering information. We do this by generating a high response rate and volume of feedback and providing our customers with tools to immediately identify problems and upset customers.  We’ve been able to increase our customer’s retention rates by at least 10% and in most situations saving just one customer who had a bad experience pays for the BoxScore subscription. 

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Your Team

Each employee has a profile where feedback is individually tracked. Employees can also be part of a larger team. Management reporting structure is available too.

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Individual scoring requests

All feedback requests are individualized for each given interaction. The email or text message to the scorer includes their name and relevant information. A picture of your employee is included to help personalize the interaction. Works great on mobile or desktop.

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Reporting

Simple yet powerful reports are available in the customer portal. Feedback is filterable by employee, customer, service ticket, date, etc. to easily enable data driven decisions and actions.

Know Your Numbers!

 
 

It’s never been more difficult to manage a team.  In today’s chaotic business environment, managers and employees are pulled in many directions.  Data streams exist by the dozens.  Organizational velocity is ever increasing.  Adding to the chaos, teams are often based in different physical locations.  Given the pace at which managers are required to operate, a simple yet true understanding of team performance has never been more critical. 

In a world searching for wisdom yet drowning in information, BoxScore is this simple yet powerful measurement of employee performance.  Does a manager really need another complex report?  Does anyone in the organization regularly have 15 minutes to give feedback?  Ultimately, aren’t only two pieces of information required for a manager to keep the pulse of the individuals on their team?  A manager simply needs to know:

  • How well is the employee executing the responsibilities of their role?

  • How well do they interact with others and represent the group to other parts of the organization?

Looking for a good way to capture this data? Let us help!

 
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Case Studies

Don’t just take our word for it. Here’s what a couple of our customers have to say about us!

 
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Why does customer feedback evaluation feel so tricky?


In a world where it seems like we measure everything else, effectively evaluating the customer experience continues to elude most organizations.  But let’s face it, we are all constantly evaluating the people we interact with - without even realizing it.  As humans, we automatically apply two simple standards every time we engage with a service provider:

1.       How well did the required task get done, and

2.       How was my interaction with that person?

Quick Feedback Provides the Best Results

 Capturing these two critical pieces of information in real-time is essential.  More data isn’t always better or more valuable.  Rather than worrying about dozens of data points, this simple framework enables organizations to have a new feedback loop of clear and immediately actionable customer feedback to improve their customer retention, reduce customer acquisition costs, and increase profitability. 

Deploying a Feedback System in the Field

Driven by its commitment to superior service, Cannon IV is a leader in the managed print services industry.  The company’s technicians are deployed to customer locations to service and repair printers and copiers.  Searching for a mechanism to receive real-time customer insights and quickly close the feedback loop with their technicians, the company is partnering with BoxScore.  

BoxScore has enrolled Cannon IV’s technicians onto its platform and is sending quick, 30 second feedback requests to Cannon IV customers after the technician leaves the customer site.  In addition to increasing customer satisfaction and retention, this data has turned into a revenue producing asset.  Taking advantage of their high satisfaction levels, Cannon IV has built this customer feedback into their sales proposals and leverages it during contract renewal negotiations. 


Know Your Numbers

It’s never been more difficult to manage a team.  In today’s chaotic business environment, managers and employees are pulled in many directions.  Data streams exist by the dozens.  Organizational velocity is ever increasing.  Adding to the chaos, teams are often based in different physical locations.  Given the pace at which managers are required to operate, a simple yet true understanding of team performance has never been more critical. 

In a world searching for wisdom yet drowning in information, BoxScore is this simple yet powerful measurement of employee performance.  Does a manager really need another complex report?  Does anyone in the organization regularly have 15 minutes to give feedback?  Ultimately, aren’t only two pieces of information required for a manager to keep the pulse of the individuals on their team?  A manager simply needs to know:

  • How well is the employee executing the responsibilities of their role?

  • How well do they interact with others and represent the group to other parts of the organization?

Goodwill Partnership

Looking for a way to capture simple, yet real-time feedback about the internal service provided by the Human Resources Department, Goodwill is partnering with BoxScore to capture feedback after each HR case.  This data stream enables the Director of Human Resources to see performance trends by team member, case type, and at a summary level for the entire group.  This new feedback loop enables real-time course corrections, negative incidents or trends to be quickly identified and resolved before turning into a larger issue, and big wins to be celebrated.  It’s also the clear data-driven response to an executive’s question, “how’s your team doing?”   

Is More Actually Less?

Is more data necessary?  The simplicity and real-time nature of the BoxScore solution drives a significantly higher than industry average response rate of 40%.  Easy to read yet powerful graphical reporting enables quick analysis and rapid decision making.  Is more data truly required to consistently keep the pulse of team performance, execute team goals, and drive improved overall team and organizational performance?     

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Make a Difference

BoxScore For Good

BoxScore's mission is to help people and organizations be their best.  Our users get regular, real-time feedback which affirms them for their strengths and allows them to quickly recognize and act on areas for improvement.  For most members of the workforce, BoxScore is one more assist -- another tool being added to their education, company training and supervisor support to advance their careers and support their families.  And how we love to be part of that!

And yet we recognize that there are many who don't have these advantages and perhaps haven't even been able to break into the workforce. Entry-level and unskilled jobs are harder to find with all the new automation around and these jobs are more competitive than ever with rapidly increasing minimum wage rates.  Some aren't likely to be hired nor prepared to hold onto a good job.  We believe BoxScore has both a role to play and a responsibility to make it possible.

BoxScore For Good provides one free subscription to a disadvantaged student or worker for each employer organization that purchases an annual BoxScore subscription.  These free subscriptions are administered through schools, community development agencies and faith-based organizations serving inner-city and other disadvantaged communities.  These heroes teach life and job-skills and provide internships or on-the-job training opportunities.  A trainee who makes it through a program to become a permanent employee has a whole new road and life ahead! Daily BoxScore feedback for young trainees can make all the difference in understanding how their boss perceives their performance so they can learn, grow and get better every day.  

Join with us in this mission by subscribing to BoxScore.  You'll be making a difference.  Or contact us if you're working with young people in this way and want to include BoxScore in your program.  Thanks!